The Benefits of Lumenis Customer Care

Customer-Focused, Proactive Service

While other companies may be willing to service your system, only Lumenis Customer Care offers the comprehensive service and support programs necessary to ensure maximum availability from your Lumenis system.

Business Benefits

With Lumenis you enjoy the advantages of full-service for repairs, parts, labor and training. Your benefits include:

• Emergency on-site and depot repair programs
• Guaranteed on-site response time
• Expansive geographic coverage
• A unique ability to maintain your system at factory specifications
• Manufacturer-certified engineers with comprehensive knowledge
• Manufacturer-certified parts on hand with your local engineer
• Loaner programs available for certain systems
• Service representatives trained and continuously updated on the latest Lumenis systems and updates to older systems
• A support system directly connected to Lumenis manufacturing and research & development
• Toll-Free Customer Care Response Center Hotline

Financial Benefits

Quality, cost-effective service programs to accommodate your facility's needs:

• Lumenis Customer Care allows you to select multi-year agreements to guarantee a fixed price for service and protect you against possible service price increases
• Simple to understand, flat-rate labor pricing
• Discount programs available for multi-year agreements

Service Benefits

To ensure your Lumenis system complies with government regulations we provide:

• All inclusive documentation and ISO 9001 certification
• Computerized individual equipment history reporting
• Manufacturer-assured quality equipment performance
• Validation and documentation to support your JCAHO maintenance requirements

For More Information

Please feel free to call us!

Located within the United States? Please click here for more details about our service and support programs. Or call us toll-free at 1-877-LUMENIS.

Located outside the U.S.? Please click here to contact your local Lumenis representative for service and support information.

 

Caution: Federal (US) law restricts Lumenis devices to sale by or on the order of a licensed practitioner.

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