World-Class Service and Support

Lumenis offers customized field service agreements to meet your business needs, providing you with fast, high-quality and cost-effective service options.

Premium Service Agreement

The Premium Service Agreement is a comprehensive agreement covering all costs for emergency service, travel expenses and service parts including the laser tube and lamps (excludes IPL heads). This agreement includes a two-business day response for ‘machine-down’ emergencies, with guarantee; and two preventative maintenance visits provided during the contract period.

Standard Service Agreement

The Standard Service Agreement includes a one-week response (seven days) and two preventative maintenance visits provided during the contract period.

Available for all our current product lines, field service agreements provide you the following to protect your investment:

• Unlimited technical support
• Priority on-site service
• Computerized documentation management
• Predetermined costs for service
• Standard Service for cost effectiveness
• Premium Service to minimize downtime
• Discounts for combinations of duration, products, and service levels available

For More Information

Please feel free to call us!

Located within the United States? Please click here for more details about our service and support programs. Or call us toll-free at 1-877-LUMENIS.

Located outside the U.S.? Please click here to contact your local Lumenis representative for service and support information.

 

Caution: Federal (US) law restricts Lumenis devices to sale by or on the order of a licensed practitioner.

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