Maximum Uptime, Minimum Downtime.
Because we know how important it is to keep your practice running on schedule, we pioneered the “Guaranteed Overnight Replacement System” long before others even thought of the concept. Our next day LightSheer loaner program is designed to minimize system downtime, patient rescheduling and lost revenue—while maximizing returns from your Lumenis solution.
The Service You and Your Lumenis System Deserve
When it comes to servicing your equipment, Lumenis never compromises. Our experts perform all LightSheer service at the factory with ready access to advanced diagnostic equipment, replacement parts and engineering expertise. And because systems in the United States are serviced at the factory, we routinely incorporate system enhancements as they become available.
For more information about LightSheer Customer Care programs, click a link below or call us toll free at 1-877-LUMENIS.
Highly cost-effective programs accommodate your facility's need for quality service and include benefits such as:
LightSheer Complete Service Contract Details
Full-service contract owners enjoy the benefits of the following comprehensive package:
- Minimize downtime with our exclusive loaner program. Report your service need by 3:00 p.m. PST and receive a loaner by 11:00 a.m. the next business day, anywhere in the continental United States serviced by Federal Express
- All parts and labor are covered, including dropped hand pieces
- All shipping expenses are covered
- Your laser will be inspected, analyzed, quality tested and thoroughly cleaned to assure that it is operating properly and efficiently; Quality improvement upgrades will be provided as necessary while your system is in for service
Our Guarantee
If, for any reason, you do not receive your loaner unit as promised, you will receive a one-month extension on your service contract.
Upgrading/Trading-in Older LightSheer Systems
Rapid and significant innovation is a Lumenis hallmark, offering major benefits to both customers and patients. That’s why customers frequently upgrade and trade-in their systems. Some of the improvements we’ve made to LightSheer systems that you may want to consider include:
- Faster coverage rates—pulse rates up to two pulses per second (LightSheer ET, XC)
- LightSheer XC, featuring a 12 x 12mm spot providing the highest coverage rate in the family
- Expanded ability to treat superficial leg veins, dark and tanned skin, benign pigmented lesions, and pseudofolliculitis barbae (400 ms option upgrade)
- New, ultra-compact, tabletop models (LightSheer ST/ET)
And remember, your warranty is automatically extended with your new package! For specifics about our upgrade/trade-in programs call 1-877-LUMENIS or get in touch with your Local Area Sales Manager.
Caution: Federal (US) law restricts Lumenis devices to sale by or on the order of a licensed practitioner.
1 Report your service need by 3:00 PM Pacific Standard Time, and receive a LightSheer service loaner by 11:00 AM the next business day, anywhere in the continental United States based on service availability with FedEx.
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Service and Support Details