Focused on Our Customers. Proactive from the Start.
Reflecting our goal to help you enjoy the highest returns from your investment, Lumenis Customer Care Service is customer-focused and dedicated to solving problems before they arise. So to ensure maximum uptime and a long service life from every Lumenis system, the knowledge and experience of our Service professionals is applied to the design of each new device from the very start. Our ongoing investment in state-of-the-art technologies, communication and service systems, and dedicated staff is the highest in the industry. That’s why if an issue involving your Lumenis system arises, you can count on us for the right answers—and complete satisfaction throughout the life of your system.
Unique Commitment and Expertise
Customer Service is an integral component of our entire range of operations, and more importantly is a core business within Lumenis—demonstrating our commitment to delivering the highest levels of service to you. Our service organization is staffed with factory trained and certified personnel only. Furthermore, Lumenis service professionals are current with every update and modification related to your system. Backing the Lumenis service organization is a global network of Technical Support Engineers, each of whom is a product specialist focused on resolving even the toughest problems. Nowhere else in the industry will you find such a level of commitment to you and your business.
Shining Examples of Superior Service
To help maintain your Lumenis investment, Lumenis Customer Care offers the industry’s most comprehensive service and support. Our focus is to deliver superior service so you can focus on what you do best—treating patients. To this end we have invested in web-based service technologies, advanced and well-staffed call centers, as well as an integrated service management structure that quickly concentrates our expertise in the most effective way.
Best Service Pyramid
Designed to bring Best Service to our customers, Lumenis Service and Support is delivered by Field Service Engineers locally, Lumenis Tech Support regionally and Global Product Service Support at the Headquarters level.
For More Information
Please feel free to call us!
Located within the United States? Please
click here for more details about our service and support programs. Or call us toll-free at 1-877-LUMENIS.
Located outside the U.S.? Please click here to contact your local Lumenis representative for service and support information.
Caution: Federal (US) law restricts Lumenis devices to sale by or on the order of a licensed practitioner.
CHINA
